FAQs

What is your returns policy?

1. Returns

Given that we are a small, sustainable business, we are unable to offer international returns or exchanges at this time.

We’re happy to assist with UK-based returns or exchanges, subject to the conditions outlined in our Returns Policy. Please refer there for more details.

What is your shipping policy?

1. Processing Time

Each order is processed within 3-5 business days.

For custom orders, processing times may vary. We’ll provide an estimated timeframe once the design is confirmed.

 

2. Shipping Options & Costs

Standard Shipping (UK): We offer free shipping within the UK. Orders typically arrive within 3-5 business days. 

International Shipping: We offer international shipping to select countries. Delivery times and shipping cost vary depending on location, typically arriving within 7-14 business days.

 

3. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number, so you can keep an eye on its journey.

 

4. Customs & Duties

International orders may incur customs fees, import duties, or additional charges based on your country’s regulations. These costs are the customer’s responsibility. We recommend checking with your local customs office for details.

 

5. Delivery Issues

If you haven’t received your order within the estimated time frame, please email us at yo@angelswearnada.com, and we’ll do our best to assist you.

For any lost or damaged items, please contact us as soon as possible with your order number and photos of the issue, if applicable.

 

6. Studio Pickup (London)

If you’re based in London, we offer a free pickup option from our East London studio. Please select this option at checkout, and we’ll contact you with pickup details once your order is ready.

 

Can I get a custom design?

Yes. If you have a concept or a specific design in mind, please feel free to email your ideas to yo@angelswearnada.com, or send us a DM on Instagram @angelswearnada. Our team will work with you to explore options and bring your vision to reality. Please note that custom designs are subject to availablity and may require extra time. 

 

Can I loan your pieces?

Yes. Please email yo@angelswearnada.com with details of the garment you'd like to loan, and we’ll send over the costs and a loan agreement for you to sign and return. You’ll be responsible for picking up and dropping off the garment to our studio in East London. If you’re loaning from outside London, you will also be responsible for the shipping costs. Payments for loans will be processed outside of the website, directly via email.